How are we handling orders during a lockdown?
Our online store is still up and running at a minimal phase. Due to the impact of COVID-19, we held back our plans to sell internationally and temporarily remove some products (i.e. Kids). We care for the safety of everyone and wish we can serve globally.
However, if you are planning to purchase or would like to buy any of our products, delays may occur due to lockdowns. Sorry for the inconvenience.
We are asking for your support. Please continue helping local and small businesses. We thank you for your understanding and we wish to serve you the best we can.
For more information about COVID-19, please check your local government about the status. Keep safe and remain healthy.
How are your products made?
Our cosmetics line is all Made in the U.S.A and PETA certified. All cruelty-free cosmetic products.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org or email@example.com. We will get back to you as soon as we can.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered was damaged during transit. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! Please read our Return Policy.
Is there any number I can call?
We currently have no live staff that will handle calls. Please send us a message, or email at email@example.com. We will do our best to get back to you between 24-48 hours. Please remember, we care and value your business with Dosy7.
Where can I find the shipping policy?
https://dosy7.com/policies/shipping-policy Import fees may apply for International shipping. Please check at the custom for current import policy. We are currently trying to find an application that will calculate the unexpected import fees. (International shipping is on HOLD).
If I want to donate to non-profit organizations listed on the Giving Back page, where do I send my donations?
We are currently part of PETA business Friends. You may directly donate to PETA.org.