Refund policy

Warranty and Returns

 At Dosy7®, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to be carefully and accurately check the size, colors, or ingredients of the items before buying.  Please kindly refer to the size charts or product information (i.e. ingredients) on the product page.  

 

If you are not satisfied with the items you received, we can find you a good solution.   We are here to help! Please feel free to contact us if you have any issue with your order.

 

30 Day Returns Warranty 

Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

- Gift cards 

 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 

 

Refunds (if applicable) 

Refunds are offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at support@dosy7.com with photos of wrong/damaged items and we’ll sort that out for you.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then, contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@dosy7.com

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dosy7.com and send your item to: Dosy7 LLC, 302 Toyon Avenue, Suite F #343, San Jose CA 95127, United States or our Fulfillment addresses (it varies due to multiple fulfillment information).  

If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.    


Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let  us know at support@dosy7.com within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

 

Customer's Responsibility

Incorrect Order (size of item,  colors)

If the customer has ordered an incorrect size or product (i.e. apparels, cosmetics), we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price.  All and any shipping fees are non-refundable.  Please notice we have added the shipping fee on the product price, so the shipping fee for reshipping or refunded items' amount would not be the same as your purchased.

 

Unwanted Item

If the customer decides that they no longer want the item, they can report this to us within 3 days of receiving the product.   Please send it with photos, original receipt/s, and in good condition.  

 

Didn't Receive Items

If the tracking says delivered, and you don't receive the package, please check at your mailbox, front door or any other places the package would be. Otherwise, you will have to report lost to the post office or police station.

 

If the package was undelivered because of incorrect or incomplete address, the package will be destroyed by the carriers.  Please understand in this situation, we're unable to do anything.  If you still love the items, please make sure to leave the correct address and shop again at Dosy7®.

 

Satisfaction Guarantee

Your satisfaction is our priority!

If you are dissatisfied with your order, please contact us within 7  days of receiving the product.

 

Shipping 

To return your product, you should mail your product to: Dosy7, Dosy7 LLC, 302 Toyon Avenue, Suite F #343, San Jose CA 95127, United States or our fulfillment location addresses (listed on the print label).

 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.